Nepal Internet Price Change 2026: Old vs New ISP Plans

Step-by-step instructions

1. Understand the October 2026 announcement

   ISPAN said member providers would stop marketing and renewing plans below 50 Mbps from 5 October. Reporting describes a withdrawal of lower-speed choices, not proof that every existing customer must instantly pay a higher rate. If you are already midway through a prepaid term, check your contract expiry and written communication before assuming the speed or amount has changed.

2. Compare published old and replacement entry plans

   Clickmandu reported Subisu 20 Mbps at Rs 751 and 30 Mbps at Rs 802 monthly being replaced by a 50 Mbps entry offer at Rs 905. Vianet 40 Mbps at Rs 907 was compared with a 50 Mbps option at Rs 951. WorldLink 50 Mbps at Rs 950 was unchanged in that specific comparison. These are reported entry prices, not personalised customer invoices.

3. Calculate the household difference, not just the percentage

   The reported Subisu 20-to-50 comparison costs Rs 154 more monthly, equivalent to Rs 1,848 over 12 equal months. Moving from its 30 Mbps offer means Rs 103 more monthly or Rs 1,236 annualised. Vianet difference is Rs 44 monthly or Rs 528 annualised. These calculations assume equal monthly payments for twelve months; actual prepaid annual packages may have different totals.

4. Separate the loss of a cheap tier from an approved tariff increase

   NTA stated on 10 October that it had not recently approved a rise in service tariffs. The regulator says a provider cannot impose higher-than-approved charges or alter pricing without the required process. A more expensive replacement tier and an unauthorised increase to the same approved plan are different claims. Ask the ISP to identify which occurred in your case.

5. Ask for a written before-and-after breakdown

   Save the previous invoice showing provider, speed, term, renewal amount, VAT or service tax, router and TV charges. Request a new quote listing those exact fields. If the ISP says your prior plan is discontinued, ask whether an approved 50 Mbps package exists, whether current service can continue to term end, and whether any credit or deposit carries forward.

6. Read the live plan pages before treating media figures as a quote

   WorldLink, Vianet, DishHome, Subisu and Nepal Telecom maintain separate product catalogues. Many promoted plans now start at 200 Mbps, while historical or regulatory tariff lists may show lower tiers. Some advertised prices include VAT; others exclude it or use a promotional renewal rate. Do not silently mix these columns as though the same package and fees are being compared.

7. Escalate suspected unapproved billing through the provider first

   If a bill is greater than the rate your provider agreed to charge, make a written complaint and request its NTA-approved tariff and explanation. Keep complaint number, invoice, SMS and account correspondence. Avoid posting subscriber IDs or home addresses in public Facebook groups. Allow the provider a reasonable opportunity to respond and document that response.

8. Submit an NTA complaint if the dispute remains unresolved

   The NTA publishes a grievance application and Complaint Handling System. Describe what plan and rate you had, what was charged, dates, support case references and the remedy requested. The regulator decides whether the complaint concerns an unapproved rate or a plan discontinuation. Do not claim a refund is automatic before the facts and approved tariff are checked.

Frequently asked questions